Privacy Policy
How we collect, use, and protect your personal information
Last updated: 3 February 2025
Curamus ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect personal information that you provide to us, including but not limited to:
- Name, address, email address, and phone number
- Date of birth and gender
- NDIS participant number and plan details
- Health and disability-related information necessary to provide our services
- Emergency contact details
- Payment and billing information
- Any other information you choose to provide to us
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our disability support services
- To process NDIS claims and manage your service agreements
- To communicate with you about your services, appointments, and updates
- To respond to your enquiries and provide customer support
- To comply with legal obligations and NDIS requirements
- To protect the safety and wellbeing of our participants and staff
3. Information Sharing and Disclosure
We may share your personal information with:
- The National Disability Insurance Agency (NDIA) for claims processing
- Healthcare providers and allied health professionals involved in your care
- Your nominated representatives or support coordinators
- Government agencies as required by law
- Our employees and contractors who need access to provide services
We will never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and staff training on privacy obligations.
5. Your Rights Under Australian Privacy Principles
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of receiving marketing communications
- Make a complaint about our handling of your personal information
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. You can control cookie settings through your browser preferences.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Phone: 0484 824 250
- Email: enquiries@curamus.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.